We will save your data from a completed trip for 12 months, in order to offer you communication on similar services. We will save your personal data as long as it is necessary with regard to the purpose of the processing. The legal basis for processing your data in relation to customer support and customer service is our contractual obligation and regulatory demands, see GDPR art. The legal basis for direct marketing is your consent, see GDPR art. You will always have the option to opt out of this communication. The legal basis of contacting you about our services after you recently booked a travel with us, is our legitimate interest in marketing our services, see GDPR art. The purpose of this processing is to develop and market our services and support our customers in different errands. contact with customer support, phone call recordings, marketing messages, newsletter, feedback forms, complaints, refunds. Marketing, customer support and service.Ĭommunication, e.g.
Retention time:If you book a trip with SAS, we will save your data for ten years after the trip is completed in order to meet legal requirements and process any grievances and complaints. The legal basis for handling and saving financial information is our legal obligation towards accounting laws, see GDPR art. The legal basis for sharing some of your information with authorities for purposes related to, amongst others, immigration, law enforcement and customs checks is our legal obligation, see GDPR art. When SAS use the legal basis of legitimate interest, we document the legitimate interest of SAS to pursue the activity and the individual’s right to integrity in a legitimate interest assessment (LIA). check-in reminders, are our legitimate interest in providing you service, see GDPR art. The legal basis of processing the personal data related to solely your booking, is in order to fulfil our contractual obligations to you when you book a trip with us, see GDPR art. PNR data is necessary to process in order to perform our services as an airline. This includes notifications and communication related to your travel. The purpose of processing the data in this activity is for SAS to administer and carry out the travel you have requested. It includes the following personal information: name of the passenger, passport details, travel dates, itineraries, seats, baggage, contact details, frequent flyer number, means of payment and special service request (SSR) like special meal requirements and /or special assistance. Passenger name record (PNR) data is personal information provided by passengers and collected and held by air carriers. credit card information, transaction data. flight number, travel class, departure and destination, meals, special service requests, baggage information, travel irregularities.įinancial/payment information, e.g. name, date of birth, gender, address, e-mail address, travel document information (passport number, nationality etc.) Identification and contact information, e.g. Activities where SAS handles personal data Booking and travelling with SAS In below section, you can find information on SAS’ activities where we process your personal data, what types of data we process, the purpose of the processing, the legal basis of the processing and the retention time of the personal data. You can read more about cookies in our Cookie Policy.ĭepending on how and to what extent you use SAS websites and SAS services, SAS may process different categories of information about you. We may also collect personal data about you from the cookies on our website. You are welcome to contact our Data Protection Officer with questions or requests concerning our processing of your personal information by sending an email to data protection collects personal data about you that you provide to us when you use our websites or our services, for example when you book a trip, fly with us, contact our customer service or use our mobile app. SAS has appointed a Data Protection Officer to help SAS ensure that your personal data is processed in the correct manner. “SAS Group” means all companies in which SAS AB (publ) directly or indirectly, from time to time, owns or controls more than 50 per cent of the shares. In this Privacy Policy, “SAS” refers to Scandinavian Airlines System Denmark-Norway-Sweden. Scandinavian Airlines System Denmark-Norway-Sweden is the data controller responsible for the processing described below.
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