The technician ran several hours late that day and we had to reschedule.
I told him that we don't feel safe on the stairlift, and he (reluctantly) set up an appointment for a technician to come look at the problem. The manager told me to find my pamphlet where it says that bumps are common and that I should accept it. I called the service number again, and they found a manger who would speak to me. Today I was told it could be another 14 days and that it is not Acorn's fault and I need to be patient!! When I asked about a discount for my vacation day lost and the time lost and inconvenience the sales manager informed me it wasn’t Acorn's fault!? Really? We canceled our $11k order and have requested deposit back!! The other 2 ladies will also not be using this company!! They are out 3 stairlifts and have a “who cares, sorry about your luck” attitude! Definitely do not recommend.Īfter the second service appointment, I called to complain, and was told a manager would call me back. After a week, no manager called me back. Mom has now been home 11 days with no way out of condo. At 11:20 when no one has arrived I call to find out that installation was canceled!!!? Canceled? Who canceled this? Oh THEY CANCELED IT bc they found out they needed additional approval from the county!!!! No phone call to me about this! I schedule a vacation day from work and I’m told they will arrive between 8-11 but will call when on way.
ACORN STAIR LIFT FOR SALE SECOND HAND INSTALL
I called the number he gave for installation 2 weeks ahead just in case! Good thing bc they weren’t able to install until the day before mom was coming home.
We were told they usually can install within 3 days so just call when she was close to coming home from Surgery.
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